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How to Retrieve a Forgotten Password

Step 1

On the log in page, click the Forgot Password link to the left of the Log In button.

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Step 2

Enter your email address (associated with the account) and click Submit.

forgot_password_page.png

 

Step 3

You will see a confirmation message that your password has been emailed to you.

Check your email and then click the login  link to return to the Log In screen.

forgot_password_email.png

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2 Comments

  • 0
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    kim

    I go thru these steps, and I NEVER receive an email. I can't create a new account because my email is linked to an account. I can't get my password emailed to me tho!! Help!

  • 0
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    Pam Greene

    The same thing is happening to me.

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