How to Retrieve a Forgotten Password



Step 1

On the log in page, click the Forgot Password link just above the Log In button.




Step 2

Enter your email address (associated with the account) and click Submit.



Step 3

You will see a confirmation message that your password has been emailed to you.

Check your email and then click the login link to return to the Log In screen.  It is a system generated email so the network security or spam filter may block or delay delivery. You can resend yourself another email if needed.




Step 4

The email received will have a short link in the first sentence and a long link in the second sentence. You MUST click the second link which will take you to the secure password reset page on the site.




Step 5

Enter in a new password and then confirm. Once you confirm the new password click the Reset Password button and you are finished.

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  • 0

    I go thru these steps, and I NEVER receive an email. I can't create a new account because my email is linked to an account. I can't get my password emailed to me tho!! Help!

  • 0
    Pam Greene

    The same thing is happening to me.

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