Follow

How to Retrieve a Forgotten Password

 

mceclip0.png

Step 1

On the log in page, click the Forgot Password link just above the Log In button.

 

 

mceclip1.png 

Step 2

Enter your email address (associated with the account) and click Submit.

 

mceclip2.png 

Step 3

You will see a confirmation message that your password has been emailed to you.

Check your email and then click the login link to return to the Log In screen.  It is a system generated email so the network security or spam filter may block or delay delivery. You can resend yourself another email if needed.

 

 

mceclip3.png 

Step 4

The email received will have a short link in the first sentence and a long link in the second sentence. You MUST click the second link which will take you to the secure password reset page on the site.

 

 

mceclip4.png 

Step 5

Enter in a new password and then confirm. Once you confirm the new password click the Reset Password button and you are finished.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

2 Comments

  • 0
    Avatar
    kim

    I go thru these steps, and I NEVER receive an email. I can't create a new account because my email is linked to an account. I can't get my password emailed to me tho!! Help!

  • 0
    Avatar
    Pam Greene

    The same thing is happening to me.

Article is closed for comments.